1. Executive Summary
The BailSafe Australia (BSA) GPS Management System is a robust and comprehensive tracking solution tailored for the Australian justice sector, aimed at enhancing monitoring and management of individuals in pre-release and pre-trial scenarios. The system leverages cutting-edge GPS technology along with other locational technologies like WiFi, LBS, BDS, and AGPS to ensure precise real-time tracking both indoors and outdoors.
The system comprises GPS-enabled devices, commonly referred to as 'watches', which transmit locational data to a cloud server via GPRS. This data is then processed and made accessible through a user-friendly application interface, backed by a SQL Server database ensuring data integrity and reliability.
Key features of the BSA GPS Management System include real-time tracking, tamper alerts, geofence alerts, low battery alerts, one-touch SOS alert, text push functionality, and extensive device and organization management capabilities. These features are designed to bolster monitoring capabilities, enhance security measures, facilitate efficient management of tracked individuals, and enable prompt responses to alerts and emergencies.
The system supports a hierarchical organization structure allowing for multiple managerial levels and offers a range of functionalities like geofencing, device movement, wearer enrollment, and notification plans to cater to the diverse needs of different organizational setups.
This manual provides an in-depth guide into the functionalities, system management procedures, and troubleshooting steps to ensure effective utilization of the BSA GPS Management System. Through a step-by-step approach, it elucidates the processes involved in system login, dashboard navigation, organization and device management, notification setups, monitoring, and much more, making it an indispensable resource for administrators and users alike.
2. System Management
The BSA System is designed to be intuitive and user-friendly, enabling users to monitor and manage individuals efficiently. This section delineates the steps for logging into the system, navigating the dashboard, and understanding the system settings to ensure a seamless user experience.
2.1 Logging into the System
Access to the BSAGPS Management System is secured through a username and password. Users are only permitted to manage tracking individuals within their designated company or region. The login link will be provided by the system administrator. It's advisable to keep your login credentials secure to maintain the integrity of the system.
● Page URL: [Login page URL provided by the administrator]
● Username: [Your Username]
● Password: [Your Password]
2.2 Navigating the Dashboard
Upon successful login, users are presented with the dashboard, which serves as the central hub for monitoring and managing tracked individuals. The dashboard displays an overview of the system, including device status, alarm reports, location &geofence information, and a summary of today’s activities.
● Device List: Located on the left-hand side, this list displays all devices.
Selecting a device will show its location on the map.
● Map View: Central to the dashboard, the map view displays the real-time location of selected devices.
● Auto-refresh Option: When enabled, this feature automatically updates the location of tracking individuals on the map.
2.3 Understanding the System Settings
System settings are accessible from the profile menu, allowing users to manage their information, change passwords, and adjust system configurations.
● Managing Organizations: Users can manage organizational settings, adding, or removing managers as needed.
● Device Management: This option allowsf or the addition, management, and movement of devices within the system.
● Geofence Setup: Users can create and manage geofences to monitor the entry or exit of individuals in predefined areas.
By familiarizing themselves with the system settings, users can tailor the BSA GPS Management System to meet the specific needs of their organization, ensuring effective monitoring and management of tracked individuals.
3. Organization Management
The BSA GPS Management System facilitates a hierarchical organization structure, enabling the management of multiple sub-organizations, admin users, and device statistics, among other features. This section provides a detailed guide on how to manage organizational settings within the system.
3.1 Adding a Sub-Organization
To accommodate different organizational setups, the system allows the addition of sub-organizations under a main organization or another sub-organization.
● Navigation: Go to the company/region tree, select a node, right-click to open a pop-up menu.
● Action: Click the "Add" option from the menu. A pop-up will appear for adding a sub-organization under the selected node.
● Information Entry: Fill in the necessary details for the sub-organization in the provided fields.
3.2 Editing Organization Name
Editing the name of an organization when needed is a straightforward process.
● Navigation: Select the organization from the organization tree, right-click, and choose the "edit" option.
● Action: A pop-up window will appear where you can change the organization's name. Enter the new name and click "Save".
3.3 Deleting an Organization
Exercise caution when deleting an organization as all associated data will also be deleted.
● Navigation: Select the organization from the organization tree, right-click, and choose the "delete" option.
● Confirmation: Confirm your action in the pop-up window that appears.
3.4 Adding an Admin User
Admin users have managerial privileges within a sub-organization.
● Navigation: Select the sub-organization node, right-click, and select "Add management user".
● Information Entry: A pop-up window will appear for you to add the admin user details. Fill in the necessary fields and click "Save".
3.5 Managing Organization and Device Statistics
Monitor and analyze organization and device statistics to ensure optimum operation.
● Viewing Statistics: The system provides information on organization and device statistics on the main interface.
● Analysis: Use these statistics for monitoring the number of active devices, online devices, and alarms.
3.6 Setting Time Zone and Default Map Center
Customize time zone and map settings to align with the geographical location of your organization.
● Navigation: Go to the settings menu under the "BSA settings" option.
● Adjustment: Set the time zone and default map center for your organization and save your settings.
4. Device Management
Device management is central to the BSA GPS Management System, enabling the administration and monitoring of GPS-enabled devices. This section covers importing new devices, moving devices, and other key aspects of device management.
4.1 Importing New Devices
Adding new devices to the system is a critical step to expand tracking capabilities.
● Standard Procedure: Typically handled by the factory by importing all device IDs into the system before shipping.
● Manual Addition: If needed, new devices can be added manually by selecting a node from the company/region tree and managing the devices from the device list on the right-hand side.
4.2 Moving Devices
Organize devices efficiently by moving them to the appropriate sub-company/region.
● Selection: Select the devices you want to move.
● Action: Click "Bulk Move", and a pop-up will appear. From the dropdown company/region tree, select the node to which you want to move the devices.
4.3 Overview of Device Management Interface
Understanding the device management interface is crucial for effective monitoring and management.
● Interface: Provides a comprehensive view of all devices, displaying device status, today's summary, current location, and more.
● Monitoring: Access real-time data and historical data for each device for insightful analysis.
4.4 Locating Tracking
Locate tracking individuals swiftly to ensure safety and compliance.
● Selection: Select a device from thedevice list to view its location on the map with a popup marker.
● Auto-refresh Option: Enable this feature for automatic location updates on the map.
4.5 Setting Up Geofence
Geofencing is avital feature for monitoring individuals within defined geographical boundaries.
● Creation: Create a geofence on the enrollment page of the tracking individual or via the geofence feature in the main menu.
● Alarm: The system will send an alarm message if the individual enters or exits the predefined geofence.
5. Notification Plan
Notification plans are crucial for ensuring timely alerts and communications in the BSA GPS Management System. This section provides a guide on creating, managing, and testing notification plans.
5.1 Creating a Notification Plan
Effective notification plans are essential for timely alerts.
● Navigation: Go to the "Notification Plan" section in the system.
● Action: Click on the "Add "button to create a new plan, entering a name for the plan and any remarks if necessary.
5.2 Adding Email Addresses and Devices to a Plan
Adding relevant contacts and devices ensures the right individuals are notified.
● Email Addition: In the "Emails" field, enter the email addresses that should receive notifications.
● Device Association: In the "Devices" section, select the devices associated with the plan to ensure accurate notifications.
5.3 Testing SMTP Email Server Configuration
Testing the email server configuration ensures notifications are sent successfully.
● Configuration Entry: Enter the SMTP server details including the server address, port, user, and password.
● Testing: Click on the "Test" button to verify the configuration. If successful, a test email will be sent to the configured email address.
6. Building Map Settings
The BSA GPS Management System provides the capability to set up building maps for indoor tracking and management. This section elaborates on how to add buildings, floors, and set up indoor positioning.
6.1 Adding a Building and Selecting its Location on the Map
Setting up abuilding is the first step to indoor tracking.
● Navigation: Go to the "Building Map Settings" section in the system.
● Action: Click on the "Add" button to create a new building, entering a name for the building and selecting its location on the map.
6.2 Adding a Floor to the Building and Uploading the Floor Plan
Detailed floorplans enhance indoor tracking accuracy.
● Floor Addition: Select the building, click on the "Add Floor" button, and enter the floor details.
● Floor Plan Upload: Click on the "Upload Floor Plan" button and select the appropriate file from your device to upload the floor plan.
6.3 Setting Up Indoor Positioning Base Station Installation
Indoor positioning base stations facilitate precise indoor tracking.
● Base Station Placement: Place beacons at strategic locations within the building for accurate indoor tracking.
● Technology: Beacons use Bluetooth 4.2technology and provide precise indoor location tracking, showing smart watches on specific floors and rooms with up to 5 meters accuracy.
7. Wearer Management
Managing wearer sis a central aspect of the BSA GPS Management System, ensuring accurate tracking and monitoring of individuals. This section covers the steps to enroll wearers, upload their profiles, and manage geofences and notification plans.
7.1 Enrolling a Wearer
Enrolling wearers is a crucial step to initiate tracking.
● Navigation: Navigate to the "Business>Company" section in the system.
● Action: Select a device/tracking person and click the "more" button, then click "Edit/Enroll" to open a pop-up window for wearer enrollment.
7.2 Uploading the Wearer's Basic Profile
Uploading a wearer's basic profile helps in personalized tracking.
● Information Entry: In the pop-up window, enter the wearer's name, contact person, and phone number. The device name will update as the tracking person's name or ID.
7.3 Creating a Geofence in the Monitoring Area
Geofences are essential for monitoring wearers within defined areas.
● Geofence Creation: Create a geofence on the enrollment page or click "Add Geofence" on the top of the map to define the geofence area.
7.4 Selecting the Notification Plan
Notification plans ensure timely alerts for specific events.
● Notification Plan Selection: Select a notification plan that determines the types of alarm notifications and the recipients.
7.5 Confirming Profile
Confirming the profile finalizes the enrollment and initiates tracking.
● Profile Confirmation: After entering all details and setting up the geofence and notification plan, click "Save" to confirm the profile.
8. Monitoring
Monitoring is a pivotal function of the BSA GPS Management System, providing real-time and historical data on the tracked individuals. This section elucidates how to monitor location, geofences, playback, and view alarms.
8.1 Monitoring Location, Geofence, Playback, etc.
Effective monitoring ensures safety and adherence to set geofences.
● Navigation: Navigate to the "Monitor" section from the top menu.
● Location Monitoring: The map will automatically zoom to the last location of the selected tracking person.
● Geofence Monitoring: View the geofence list in the middle box to monitor individuals entering or exiting predefined zones.
● Playback Feature: Access historical location data from the device list page or the Google Map monitor page.
8.2 Viewing Alarms on the "Message" Page
Timely viewing of alarms is crucial for prompt responses.
● Navigation: Click on the "Message" option in the top menu to view all alarm messages under your company.
● Action: Clear one or all alarm messages by clicking the "Clear" button.
8.3 Understanding Different Types of Alarms
Understanding alarm types helps in deciphering the nature of alerts.
● Geofence Violation Alarm: Triggered when a tracking person enters or exits a geofence zone.
● Tamper Alarm: Triggered if the strap of the device is opened or cut.
● Offline Alarm: Triggered when the device goes offline.
● Low Battery Alarm: Triggered if the battery level of the device drops below 5%.
● SOS Alarm: Triggered when the SOS button on the device is pressed for 3 seconds.
9. Troubleshooting
Encountering issues is inevitable, but having a well-defined troubleshooting guide can significantly expedite resolution. This section elucidates common issues and steps to resolve them.
9.1 Common Issues and How to Resolve Them
Identifying and resolving common issues ensures smooth operation of the BSA GPS Management System.
Device Offline:
● Check Network :Ensure the device is in an area with good network coverage.
● Restart Device: If the device remains offline, try restarting it.
Geofence Alarm Not Triggering:
● Check Setup: Ensure the geofence is set up correctly and verify the device is crossing the geofence boundary.
● Recreate Geofence: If the issue persists, try deleting and recreating the geofence.
Low Battery Alarm:
● Charge Device: Charge the device immediately upon receiving a low battery alarm.
● Check Battery: If the device is not holding a charge, it may need a battery replacement.
SOS Alarm Not Working:
● Check SOS Switch :Ensure the SOS switch is on and the device's button is pressed for 3 seconds until the device vibrates.
● Factory Reset: If the issue persists, the device may need a factory reset.
Device Not Tracking:
● Check GPS Signal: Ensure the device has a good GPS signal. If the GPS signal is weak or not available, the device will not track accurately.
10. Contact Information
Should you encounter issues beyond the scope of the troubleshooting guide, or require technical support and further assistance, please reach out through the contact channels provided below. Your queries and concerns are important, and we strive to address them in a timely and effective manner.
10.1 Online Contact Form
● Navigation: Go to the BailSafe Australia website and navigate to the contact page.
● Action: Fill out the contact form with your query, and our support team will get back to you as soon as possible.
10.2 Request a Call Back
● Navigation: On the BailSafe Australia contact page, you can request a call back by entering your phone number and query.
● Action: Our support team will contact you at the earliest to provide the necessary assistance.
10.3 Register as an Informant
● Navigation: On the BailSafe Australia contact page, there's an option to register as an informant for more detailed INFORMANT REGISTRATION
● Action: Fill in the necessary details, and our team will reach out for more comprehensive assistance.
10.4 Direct Phone Line and Email
● Phone: You may reach out to our support team directly at03 90024670
● Email: For email inquiries, please send your questions to INFO@BAILSAFEAUSTRALIA.COM.AU